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Exeter Tool Shop Customer Service


Shipping & Delivery
All the products on our website are shipped free of charge either by Royal Mail or Parcel Force
Privacy & Security
You can find our privacy policy by clicking here .
Returns & Replacements
If you wish to cancel your order you can notify us by email to before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.  The rights to return the goods to us as referred to will not apply in the following circumstances: - in the event that the product has been used
Your order will be placed through our website via our online ordering system. We use Worldpay (part of RBS) as our payment gateway and you also have the choice of using Paypal. Royal Mail or MyHermes are our chosen delivery company.
Payment, Pricing & Promotions
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. Our prices are reviewed periodically and the next review will be on 01/01/2017.
Viewing Orders
You can login at any time to your dashboard on to check your order history.
Updating Account Information
You can login at any time to your dashboard on to update your personal information at any time.